BPO SERVICES



What We Do at GPC

Our business process outsourcing is an end-to-end outsourcing services provider. GPC BPO addresses every business challenge and unlocks every business potential by applying proven process methodologies with integrated business process outsourcing solutions. Our company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. We focus on our high delivery standards and result-oriented benefits with all our clients through reduced costs, ongoing productivity improvements, and process reengineering.

Our agents can address the following jobs:

  • CSM: Customer service management
  • Inbound / outbound sales
  • Technical Support


CSM: Customer Service Management

We understand the best organizations in business know this and recognize that every department, and consequently every employee, has an impact on every single customer. Every employee at GPC has full understanding and commitment of the role he or she plays in the customer experience (CX) and customer service strategy. Our Management team and leadership understands that customer service is not about policies, rules and procedures, although some of that plays a part in the overall strategy. We know and understand that customer service is a business philosophy. Optimizing the customer experience means making every client-related process easy. Having an outsourcing provider instantly equips you with a multichannel capability, enabling you to resolve customers' issues in an agile and responsive manner.



Inbound/Outbound Sales

As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical to the company’s success. Outsourcing sales means you can target the exact type of customer you want, rather than waiting for them to discover your brand at a lower cost. At GPC we know that every sales team is unique and will adapt the strategies and methodologies to fit your own company’s need. We focus on building relationships with your prospects, leads, and accounts. While we may not get a sale out of every single relationship we build, we treat your potential customers with respect and genuinely try to meet their needs, by doing so we gain a better understanding of the market and learn how to start valuable conversations that help your business grow.



Technical Support

Technology is everywhere, we all use it and consumers have a variety of options to choose from and they will do business with the ones that provide the best customer service and added value. GPC BPO Services provide a broad range of technical support and help desk services focused on customer satisfaction for your business to grow. We tailor the technical support process to meet the specific needs of your business.

Technical support services include:

  • Troubleshooting calls
  • Helpdesk support
  • Product Technical Support
  • & more